Payment is completed through the resident portal by ACH or credit card.
Credit card payments will include a processing fee of 3% added
One-time Booking fee of $195
$500 Security Deposit required.
The first month's fee must be paid upon booking confirmation
The second payment is billed 15 days after check-in (for stays over 45 days)
Subsequent payments are billed every 30 days thereafter (for stays over 60 days)
We will apply a flat monthly fee based on your reservation dates. Partial months will be prorated as needed.
CANCELLATION POLICY
We host monthly stays with a minimum stay of 32 nights, per Chicago restrictions on short-term rentals. Our calendar books up 3-6 months in advance with stays averaging three months. Therefore, cancellations have a very detrimental impact on our ability to secure new reservations, particularly shorter notice cancellations. Regardless, we offer a reasonable graduated cancellation policy to offer our guests as much flexibility as possible.
Before Check-in
Cancel within 48 hours of booking and 90 days in advance for a full refund.
After 48 hours of booking, $500 cancellation fee if cancelled at least 90 days in advance.
Less than 90-day notice:
75% refund of the first 30 days. Full refund of remaining days.
Less than 60-day notice
50% refund of the first 30 days. Full refund of remaining days.
Less than 30-day notice
First 30 days non-refundable. Full refund of remaining days.
After Check-in
At least 30-day notice - $500 cancellation fee - Full refund of remaining days
At least 15-day notice - 25% refund of unused days up to 30 days from notice. - Full refund of any days beyond 30 days from notice.
Less than 15 days notice: - No refund for days within 30 days of notice - Full refund of any days beyond 30 days from notice.
HOUSE RULES
No parties or events
No smoking in the unit. Smoking outside only
Check-in time 3 pm
Check-out time 11 am
Noise: Guests must be quiet and considerate of neighbors at all times
CLEANING
Guests must maintain the unit in a clean and tidy manner at all times. Basic cleaning supplies are provided in each unit for guest use.
Prior to check-out, please remove all personal items and tidy up. Do not leave any food items behind, as this creates extra work for the cleaning crew to assess and throw out. If the unit is left in a dirty condition, there will be a minimum $250 Extra Cleaning Fee charged to the guest
PRE MOVE OUT WALKTHROUGH (for stays over 30 days)
As part of our standard move-out process, a pre-move-out walk-through is required for any stays over 30 days. This will be scheduled approximately one week before your scheduled check-out date.
This walk-through is a routine part of our policy and is intended to:
Review the condition of the unit before your departure
Provide you with an opportunity to address any items that may help avoid potential move-out charges
Ensure our team can complete a smooth and efficient unit turn within the limited 4-hour window on your check-out date, before the next guest's arrival.
Ensure a smooth and efficient unit turn process on your check-out date within our limited 4-hour window prior to the next guest.
The walk-through is typically completed in less than one hour if no repairs are needed. A member of our team will reach out to coordinate a convenient time. Thank you in advance for your cooperation in helping us keep the transition seamless for you and future guests.
SECURITY DEPOSIT / DAMAGE
$500 Security Deposit required. Deposit will typically be refunded within 8 days of move-out if no damage or extra cleaning charges are incurred.
Please report any damage that occurs to the property or furniture during your stay so that we can be aware and either address it or have a plan to address it after your stay. Should you observe any damage upon check-in, please report it so that you will not be held responsible.
